Frequently Asked Questions

Here are some frequently asked questions to help you understand Spenmo more

 

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Commonly Asked Questions

What is Spenmo?

  • Many companies struggle to keep track of their expenses due to manual processes that only monitor expenditure post-spend
  • Lack of control and visibility leads to overspending, fraud and violation of regulations, not forgetting that these processes are time consuming and limit productivity
  • Spenmo is a spend management platform with corporate cards offering tailored solutions to help companies have control and visibility over their expenditure

Why are people switching to Spenmo?

  • Provides a corporate card solution to companies unserved by banks
  • Easy onboarding where we offer a simple online application
  • One-stop shop integrated software suite that makes spend control, expense management, accounting, and budgeting easy

Who can use Spenmo?

Anyone! Start-ups and SMEs are our main focus.

What are the benefits of using Spenmo?

  • Control: You’ll be able to set rules and budget for spending at your company, team and even employee level; research shows that this tactic can provide up to 30% cost savings
  • Visibility: Real-time analytics of company’s spending; always know where your money is going and what it is being used for
  • Hassle-free: No more reimbursements, paper receipts and manual reconciliations; research shows that this can help save between 30 mins - 2 hours per employee per month

How much does it cost?

Please refer to our pricing page for more details

Is this a credit card?

  • For a start, your Spenmo cards will operate like a debit card - you transfer money that you plan to spend as a company and allocate it to your teams & employees
  • Once we have a good view of your spending for 3-6 months, we can look to offer a line of credit (coming soon!)

How do I apply?

Where can it be used?

  • Spenmo cards can be used at millions of merchants across 210 countries where Mastercard is accepted

Product

How does it help control, manage budget and forecast more accurately?

  • We provide real-time tracking of your employees’ spending that will deter fraudulent spending
  • Real-time analytics will give you a current overview of your company’s spending habits, which can help pinpoint and tackle high expense areas so you never overspend again.
  • You will be allowed to set different budgets for different departments
  • You can set personalized spending policies and transaction limits for each employee

 

How does it help you save time?

  • After spending, an employee needs only to snap a photo of the receipt and we will handle everything else. We will chase for a missing receipt and we’ll let you know if any receipts do not tally.
  • No more reimbursement after spending
  • Automated linkage between expense and back end; all spend data on your company cards gets updated instantaneously on your dashboard

Companies

How do I apply?

Is every employee entitled to one card?

  • Yes every employee will be given a personal Spenmo card!

How does funding work?

  • Top up funds that you would like to spend via a bank transfer; we aim to offer credit lines in the near future

What details must I provide?

  • Company: ACRA Form

  • Employee: Employee NRIC / Passport

Do we have control over the cards given out?

  • Absolutely, as admin, you will have an option to activate / deactivate a specific card, modify limits, all with a click of a button.

Pricing Fees

How much does it cost?

  • Please refer to our pricing page for more details

What are the foreign exchange fees payable?

  • Flat 1.5%, we charge you at cost as charged to us by our network.

Billing

How will Spenmo charge its clients for using the software?

We charge our clients based on 1) Subscription Fees and 2) Service Fees. Subscription fees follow fixed pricing depending on a company's enrolled pricing plan. Meanwhile, service fees will depend on the services a company avails of within a billing cycle, such as bill pay transfers, corporate cards, and cash reimbursements.

Companies subscribed to Spenmo will receive a billing statement at the end of their billing cycle.

Where can I see your pricing plans?

You may visit our pricing page for more information on our subscription rates and its service inclusions

What is a billing statement?

A billing statement summarises a company's subscription and service charges within a billing cycle. It also includes details of the services incurred in the same period and the cashback amount incurred one month before the billing period.

How can I pay for my billing statement?

We will automatically deduct the amount due from the company balance three (3) days after receiving the billing statement. Companies must have enough balance in their account to ensure continued use of the software.

How will I receive my cashback?

Companies will receive their cashback as a top-up in their account on the 7th date 2 months after their transaction. When 7th date falls on the weekend or to public holiday then the top-up will happen on the next working day.

When will I receive the billing statement?

Billing statements are sent to company Admins every 7th-10th day of the month.

There is an error in my billing statement. How do I report this?

Company Admins have three (3) days from receipt of the billing statement to report any issues. Any errors reported after three days will be void once the amount due has been deducted from the account balance.

How will the transfer fees of my Bill Payments be charged?

From 1 January 2023, transfer fees of newly created bill payments will be deducted automatically together with the payment amount when Spenmo has processed the transaction.